Terms and Conditions

CANCELLATION, DEPOSITS AND APPOINTMENT CHANGES

Deposits:

When you book a treatment with Advanced Scalps, time and resources are reserved exclusively for your appointment. To secure your booking, a deposit is required at the time of booking. Payment of the deposit confirms your commitment to attend your scheduled appointment.

Please note that all deposits are non-refundable.

Cancellation and Rescheduling:

If you are unable to attend your appointment, you must notify us as soon as possible. A minimum of 7 days' notice before your scheduled appointment is required to cancel or reschedule.

Where less than 7 days' notice is provided, an additional cancellation fee of £100 will apply. This fee is payable in addition to the non-refundable deposit and applies to all appointments, including initial treatments, touch-up appointments and Density treatments.

Appointment changes requested with less than 7 days' notice may be considered in exceptional circumstances at our sole discretion. Any approved changes remain subject to the applicable fees outlined above.

Appointments Booked Within 7 Days

If you book an appointment that is due to take place within the following 7 days, you acknowledge that you may not be able to reschedule the appointment without incurring the applicable cancellation fee. Any request to change such an appointment will be considered on a case-by-case basis.

Failure to Attend (No-Show):

If you fail to attend your appointment without providing prior notice, a £100 no-show fee will be added to your outstanding balance. This fee will become due and payable at your next scheduled appointment.

Treatment Plans:

Our treatment prices are based on the completion of the agreed treatment plan, rather than the number of individual sessions.

If you choose not to attend any remaining appointments within your treatment plan (for example, your second or third session), the full outstanding balance for the agreed treatment will remain payable.

Outstanding Balances:

Failure to pay the full agreed treatment price may result in:

• the cancellation of any warranty provided;
• the loss of eligibility for fixed-rate touch-up pricing; and
• Advanced Scalps reserving the right to refuse future treatments or touch-up appointments.

Cancellation of Treatment Before Commencement:

If you decide not to proceed with your agreed treatment before it has commenced, you must provide Advanced Scalps with at least 7 days' notice before the scheduled treatment date.

Any deposit paid remains non-refundable.

WARRANTY:

• All of our treatments include a six-month warranty from the date of completion. This allows you to return at no cost if any fading occurs, though this is uncommon. If a touch-up is needed after the warranty period, we will provide you with a tailored quote.

OFFERS/PROMOTIONS:

• We may offer promotions at a reduced rate and/or offer free gifts, which are accurate at the time of the offer and may include expiry dates. Advanced Scalps reserves the right to change these prices at any time without prior notice. If a promotional price is advertised after a purchase has been made, Advanced Scalps is not obligated to honour or adjust the original fixed price.
• Free Head Shaver: A client who receives the full SMP treatment at full price will receive a complimentary head shaver. Advanced Scalps reserves the right to remove or change any offers at any time without prior notice.